24-hour Customer Support Helpline:


Global Toll Free Access


Bally's Software Support Specialists are available around the clock to provide phone or dial-in support for ACSC™, CMP™, CMS/400™, SDS™, and MCC issues. Our Support Desk is manned 24 hours a day, seven days a week, including holidays, with additional on-call support available from other support areas.

Most issues can be easily resolved by step-by-step instruction of the correction process or through dialing into your system. For issues that present greater challenges than can be addressed through a simple phone call or dial-in attempt, the entire team of Bally Technologies Specialists can be mobilized to achieve a timely remedy.

Our Support Desk team can be contacted via phone.


1-702-532-6865 (International Customers)

Customer technical support is available 24 hours a day by dialing 1-877-748-3387. Click here to view and print a Quick Reference document of the numbered auto-attendant prompts to reach the appropriate customer service support department.

Click here to submit your on-line request via GoBally Online.

Systems Support

Login to GoBally Online to access Bally Systems technical publications, product literature, knowledge base, and to create or update your support service requests.

Find out how to request a GoBally User ID and Password to take advantage of our online support services.